Using our services
By working with Clariantis — whether through a signed agreement, a statement of work, or a paid engagement — you're agreeing to these terms alongside any specific contract we put in place for a project.
If anything here conflicts with a specific engagement agreement, the engagement agreement takes precedence.
What we do
We provide IT consulting services: strategy, infrastructure planning, digital transformation guidance, and process improvement. The specifics — timelines, outputs, and fees — are agreed before we start work.
We don't guarantee specific business outcomes. Consulting means giving you the best guidance we can based on the information available. What you do with it is your call.
Scope and changes
Every engagement has a defined scope. If something comes up that wasn't part of the original plan, we'll discuss it openly before taking it on. Scope changes that require significant extra time will affect the timeline and fees — we'll tell you upfront, not after the fact.
The quality of our work depends on the information you share with us. If circumstances change, let us know — it affects the advice we give.
Payment
- Invoices are due within 14 days unless we've agreed otherwise
- Some engagements require a deposit before work begins
- Fees don't include taxes, which are added where applicable
- Late payments may incur interest as specified in your agreement
If you have a concern about an invoice, raise it within 7 days of receiving it and we'll work it out.
Intellectual property
Anything we create specifically for you as part of a paid engagement becomes yours once payment is complete.
We keep ownership of our own methodologies, frameworks, templates, and general know-how. You get the output; we keep the process.
Confidentiality
We treat everything you share with us as confidential. Business strategies, financial details, system information — none of it gets shared outside Clariantis without your permission, except where the law requires it.
These obligations last for three years after an engagement ends, unless a separate NDA says otherwise.
Liability
Our total liability for any claim is capped at the fees you paid for the specific engagement the claim relates to.
We're not liable for indirect losses — lost profits, lost business opportunities, or knock-on effects of a decision made based on our advice.
Ending an engagement
Either side can end an engagement with written notice. The notice period is set in your engagement agreement; if it isn't, 14 days applies.
You'll pay for work completed up to the point of termination. We'll hand over whatever deliverables are ready at that stage.
Governing law
These terms are governed by the laws of India. If a dispute arises and we can't resolve it directly, it falls under the jurisdiction of the Indian courts.
Questions? Email us at hello@clariantis.com.